Contact
Dukaaan is built and supported by one person. That means no call-centre script and nobody to escalate to — and it means an honest word about response times.
Support and everything else
Email us at the address on this page, or use the help button on any page. Questions about using the product, a bug, a request, a billing problem or a data request all go to the same place.
When you will hear back
The aim is the same working day, and two working days at the outside — Indian business hours, Monday to Saturday. That is not a guaranteed response time: it is one person reading every message, not a queue with a timer on it. If something is broken and stopping you from billing a customer, say so in the subject line and it goes to the front.
Before you write
The help centre answers most first-week questions — invoice numbering, changing an invoice you already finalized, moving your old data in, adding your CA — and it answers them immediately.
Privacy and data requests
You can export everything yourself from Settings → Privacy and data, and request deletion from the same screen, without contacting anyone. If a request has not been actioned, email us and we will deal with it directly. The same address takes a data grievance — a correction, a deletion, or a complaint about how one was handled — and you do not need an account to use it. The Privacy Policy sets out how long we may take, and what sits above us if you are still not satisfied.
Where we are
Dukaaan is operated from India, and your business records are stored in India. Signing in runs on Google's identity service, which is outside India — the privacy policy says exactly what that holds. The person who answers data grievances is Shubhankar Kalra, reachable at the address on this page. A registered business address will be published here once the entity details are finalized.
Did this answer it?
If it did not, write to the person who built Dukaaan. You get a reply from someone who can change the product.
support@dukaaan.in