Help centre
How to do the thing you are trying to do
Short answers, written the way we would say them on the phone. If what you need is not here, write to us and it will be here next week.
Getting started
The first hour: your details, your customers, your first invoice.
Create your first invoice
From a blank account to a finished GST invoice you can send, in about five minutes.
Set up your GST and business details
Your GSTIN, address, logo and bank details — entered once, and on every invoice after that.
Move your data in from your old system or a spreadsheet
Bring your customers, your items and your history across without retyping any of it.
Add your staff and your CA
Three roles, no seat charges — and exactly what each one can see and do.
Invoices and quotations
Raising documents, correcting them, and getting them to your customer.
Money coming in
Recording what you were paid, and understanding what you are owed.
Record a payment you received
A customer paid and it is not showing? Money in has to be recorded, and here is how it attaches to the right invoices.
Record a part payment or an advance
What happens when a customer pays some of it, or pays before you have invoiced them.
Why the outstanding amount looks wrong
The three reasons the “customers owe you” number surprises people, in order of likelihood.
Stock and purchases
What moves your stock, and what to do when the count is off.
GST and filing
Producing the returns from the invoices you already entered.
Place of supply: why an invoice shows IGST instead of CGST
The one GST rule that changes every invoice — the customer's state decides the split, and Dukaaan applies it for you.
Find your HSN or SAC code
Search by what you sell instead of guessing at digits, and know what happens when a code is not on the list.
Get your GSTR-1 ready
Export the return from the invoices you already entered, and check it before it goes anywhere.
Check your GSTR-3B summary
The month's tax position, worked out from your own books, before you file.
Reconcile your purchases with GSTR-2B
Upload the 2B file from the GST portal and see which of your purchases your suppliers have not reported.
Your data
Exporting it, recovering it, and where it is kept.
Hand your CA the Tally file
Hand your CA a file they can import straight into Tally — sales, purchases, purchase returns, receipts, payments, expenses and opening balances.
Export everything you have entered
All your data, as CSV files in one ZIP, whenever you want it, without asking us.
Undo a delete, or a wrong tap
What can be recovered, what cannot, and where deleted records go.
Is my data safe?
Where your books live, who can reach them, and what happens if we disappear.