The questions people actually ask

No. Dukaaan runs in the browser on your phone or your laptop, and you never have to update it — opening it gets you the current version. If you would rather it sat on your home screen like any other app, add it from your browser's menu: it takes its own icon and opens full screen, without the address bar.

It is built for people who have not. You pick a customer and pick your items; the GST works itself out. There are no vouchers, no ledgers to choose and no contra entries to understand.

GST-registered businesses under the regular scheme, roughly ₹25 lakh to ₹5 crore turnover, with two to twenty-five people. Wholesale, distribution, trading and services.

Composition-scheme businesses, businesses above the e-invoicing threshold, and anyone running several branches on separate GSTINs. We would rather say so now than take your money and disappoint you in week two.

Yes — open it and choose Amend. The invoice keeps its number and the before-and-after stays on record, so nothing is quietly overwritten. A payment recorded against it has to be reversed first, a period already pushed to the GST portal is locked, and an invoice imported from your old software cannot be amended — drafts, on the other hand, you can change as often as you like.

Not yet — sending it for you is built and tested, waiting on an email provider decision. What works today: a share link and, if the customer has a phone number saved, a WhatsApp option that opens the message ready to send. That link opens a page showing what they still owe with a UPI QR to pay it, and they can tell you they have paid — you check it and record the payment yourself; nothing posts on its own.

Yes. Enter whatever amount you actually received. Less than the invoice leaves the rest outstanding. Money taken before you invoiced is held as an advance against that customer, and when you raise the invoice you open the receipt and apply it — Dukaaan does not go looking for it on your behalf.

Customers, products and drafts go to a recycle bin you can restore from. Finalized invoices are never deleted at all — they can be cancelled with a reason, which keeps the numbered document and reverses the accounting.

Yes. Give them their own login with the accountant role: they can read everything and export everything, and cannot change a number. It costs nothing extra.

No. Users are unlimited on both plans and there is no seat count anywhere in Dukaaan. Add your whole shop.

Yes. Invite them to each business as an accountant, and they switch between those businesses from the account menu without signing in again. One person owning two businesses on a single login is a different thing, and Dukaaan does not do that yet.

No. It produces GSTR-1 as an export and a GSTR-3B summary from the invoices you already entered, both reconciled against your own sales register so you can check them. You or your CA upload to the portal. Filing directly through a licensed GST Suvidha Provider is built and tested, and stays switched off in production until we trust it with your returns.

Yes, from the place of supply — your state against your customer's. You never choose the tax type yourself.

Yes. You download the 2B file from the GST portal and upload it, and Dukaaan shows which of your purchases your suppliers have not reported — with a WhatsApp nudge ready to send. It compares and reports; it does not contact the portal, take IMS actions, or decide what credit you may claim.

Yes — pick a date range and download a Tally-importable file of your sales, credit notes, purchases, receipts and payments. It goes one way: out of Dukaaan, into Tally.

One product, two ways to pay for it — monthly or yearly. Every feature and unlimited users are on both. The pricing page has the figures.

No card, no call, no salesperson, and nothing is charged automatically when the trial ends.

Yes. A supported backup file imports in one step; anything else comes in as CSV or Excel with your own column names mapped once.

You export all of it yourself — customers, invoices, payments, stock — as CSV, any time, without asking us. There are no conditions on it.

Your books are in Google Cloud's Mumbai region, encrypted in transit and at rest, backed up daily with point-in-time recovery. Each business's records are isolated from every other business at the database level. Signing in is the exception, and we would rather say it than not: Google's identity service holds your email address, phone number and password, and it runs outside India. Nothing you enter into your books goes with it.